Shipping & Delivery Policy

This Shipping & Delivery Policy governs the shipment, dispatch, delivery, tracking, and related logistics of products and services supplied by EcomBridge Solutions through its Platform and through third-party marketplaces including Amazon, Flipkart, Meesho, and other ecommerce channels.

By placing an order with us, you acknowledge and agree to this Policy.

Shipping Methods

Orders are shipped through registered domestic courier companies, Speed Post, logistics providers, fulfillment partners, or such other shipping partners as may be engaged by EcomBridge Solutions from time to time.

Shipping methods may vary depending on product availability, delivery location, operational requirements, and logistics partner availability.

Any applicable shipping charges will be displayed at checkout, order confirmation, invoice generation, or otherwise communicated before order completion.

Unless otherwise expressly stated, shipping charges once paid are non-refundable except where required by applicable law.

Order Processing and Dispatch

Orders are generally processed and dispatched within 10 (ten) business days from successful payment confirmation, order verification, and/or order acceptance.

Dispatch timelines are estimates only and do not constitute guaranteed dispatch commitments.

Processing and dispatch times may vary due to:

• Product availability;
• Inventory verification;
• Operational requirements;
• Order volume;
• Public holidays;
• Technical issues;
• Regulatory requirements; or
• Other circumstances beyond our reasonable control.

We reserve the right to delay dispatch where additional verification, fraud screening, compliance checks, or operational review is required.

Delivery Timelines

Estimated delivery dates are indicative only and should not be construed as guaranteed delivery commitments.

Actual delivery timelines may vary due to factors including but not limited to:

• Courier or postal service delays;
• Weather conditions;
• Natural disasters;
• Force majeure events;
• Government restrictions;
• Strikes or labor disruptions;
• Public holidays;
• Remote or difficult-to-access delivery locations;
• Transportation disruptions;
• Customs or regulatory inspections (where applicable); or
• Other operational circumstances beyond our reasonable control.

EcomBridge Solutions shall not be liable for delivery delays caused by courier companies, postal authorities, logistics providers, governmental authorities, force majeure events, or any circumstance beyond its reasonable control.

Tracking Information

Where available, shipment tracking details may be shared through email, SMS, WhatsApp, courier notifications, account dashboards, or other registered contact details provided by the customer.

Customers are responsible for monitoring shipment progress using the tracking information provided.

For shipment-related assistance, customers may contact our support team using the contact information available on the Platform.

Delivery Address

Orders will be delivered only to the shipping address provided by the customer during checkout or order placement.

Customers are solely responsible for ensuring that all shipping information is accurate and complete, including:

• Recipient name;
• Delivery address;
• Contact number;
• Email address; and
• Any special delivery information.

EcomBridge Solutions shall not be responsible for delivery failures, delays, losses, additional charges, redelivery fees, RTO charges, or other consequences arising from incorrect, incomplete, outdated, or inaccurate information provided by the customer.

Delivery Confirmation

Delivery shall be deemed completed when the shipment is marked as delivered by the courier partner, postal authority, logistics provider, or fulfillment partner at the delivery address provided by the customer.

Proof of delivery maintained by the courier partner or logistics provider shall be considered sufficient evidence of delivery.

For digital products, subscriptions, software, account access, services, credentials, downloads, or communications, delivery shall be deemed completed when the relevant product, service, access credentials, download link, or communication has been sent to the email address, phone number, user account, or other contact details provided by the customer.

Failed Deliveries and Return-to-Origin (RTO)

If an order cannot be delivered and is returned to us due to any reason attributable to the customer, including but not limited to:

• Refusal to accept delivery;
• Incorrect, incomplete, or inaccurate delivery information;
• Customer unavailability after delivery attempts;
• Failure to collect the shipment;
• Failure to respond to courier communications;
• Non-payment of applicable charges;
• Repeated failed delivery attempts; or
• Any other customer-related reason,

the shipment may be classified as a Return-to-Origin (“RTO”) shipment.

In such cases, EcomBridge Solutions reserves the right to recover, deduct, or charge:

• Original shipping charges;
• Return shipping charges;
• Courier charges;
• Logistics expenses;
• Handling fees;
• Packaging costs;
• Re-delivery charges;
• RTO charges; and
• Any other actual costs incurred in connection with the shipment.

Any refund, if approved, may be reduced by such amounts.

Delivery Refusal

Customers are responsible for accepting delivery of orders shipped to the address provided during purchase.

Refusal to accept delivery after dispatch may be treated as a customer-initiated cancellation.

Where delivery is refused, EcomBridge Solutions reserves the right to deduct or recover all applicable shipping charges, return shipping charges, courier charges, logistics costs, handling charges, packaging costs, and RTO charges.

Damaged, Missing, Incorrect, or Defective Deliveries

Any claim relating to:

• Damaged products;
• Transit damage;
• Missing items;
• Shortages;
• Tampered packages;
• Defective products;
• Incorrect products; or
• Incomplete deliveries

must be reported within 48 (forty-eight) hours of delivery.

Claims submitted after this period may be rejected.

Mandatory Unboxing Video Requirement

In accordance with our Terms & Conditions, no return, replacement, refund, shortage claim, damage claim, transit damage claim, defective-product claim, wrong-product claim, or similar request shall be accepted unless the customer provides a clear and uninterrupted video recording of the complete package unboxing process.

The video must:

• Begin before the package is opened;
• Clearly show the shipping label;
• Clearly show the external condition of the package;
• Capture the complete unboxing process without cuts, edits, pauses, interruptions, or camera changes;
• Clearly show all contents received; and
• Clearly display the alleged issue.

Failure to provide the required unboxing video evidence may result in rejection of the claim in accordance with our Terms & Conditions, Return, Replacement & Refund Policy, and applicable verification requirements.

This requirement applies to:

• Orders placed directly through the Platform;
• Orders fulfilled by EcomBridge Solutions;
• Orders originating from Amazon, Flipkart, Meesho, or any other marketplace;
• B2B transactions; and
• B2C transactions.

Claim Verification

Submission of a claim does not guarantee approval.

All claims are subject to verification, investigation, and review by EcomBridge Solutions.

Where applicable, customers may be required to provide:

• Unboxing video evidence;
• Photographs;
• Product information;
• Courier details;
• Order details; and
• Any other supporting documentation reasonably requested by us.

Relationship with Other Policies

This Shipping & Delivery Policy should be read together with:

• Terms & Conditions;
• Return, Replacement & Refund Policy; and
• Cancellation & Refund Policy.

In the event of any conflict or inconsistency, the Terms & Conditions shall prevail to the maximum extent permitted by applicable law.

Contact Us

For shipping, delivery, tracking, logistics, claim, or order-related assistance, please contact us using the contact information available on the Platform.