Cancellation & Refund Policy

This Cancellation & Refund Policy (“Policy”) governs order cancellations, service cancellations, refunds, and related requests made by customers of EcomBridge Solutions.

By placing an order, purchasing products, subscribing to services, or using the Platform, you agree to this Policy.

1. Order Cancellation

Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched, shipped, processed for shipment, or handed over to a courier partner.

Cancellation requests are subject to verification and approval by EcomBridge Solutions.

If the cancellation request is approved before dispatch, the customer may be eligible for a refund in accordance with this Policy.

Cancellation After Dispatch

Once an order has been dispatched, shipped, handed over to a courier partner, or marked as fulfilled for shipment, cancellation requests may not be accepted.

Any return, refund, replacement, or claim relating to dispatched orders shall be governed by the Return, Replacement & Refund Policy.

2. Customer Refusal of Delivery

If a customer refuses delivery of an order after dispatch, fails to accept delivery, remains unavailable for delivery, or otherwise causes the shipment to be returned to origin (RTO), the Company reserves the right to:

• Treat the order as cancelled by the customer;
• Deduct applicable courier charges;
• Deduct return-to-origin (RTO) charges;
• Deduct handling, packaging, processing, and logistics costs; and
• Deduct any other charges incurred by the Company.

Any refund, if applicable, shall be processed after deduction of such charges.

3. Service and Subscription Cancellations

Where the Company provides subscriptions, software access, operational services, fulfillment services, consulting, support services, account access, digital products, or other service-based offerings:

• Cancellation requests may be accepted only before commencement of the relevant service.
• Once a service has been activated, initiated, delivered, accessed, scheduled, configured, performed, or made available, fees paid shall generally be non-refundable.
• Partial utilization of a service shall not entitle the customer to a full or partial refund unless otherwise expressly agreed in writing.

4. Refund Eligibility

Refunds may be considered in the following circumstances:

• Order cancelled and approved before dispatch;
• Product return approved under the Return, Replacement & Refund Policy;
• Replacement cannot be provided for an approved claim;
• Duplicate payment made by the customer;
• Incorrect amount charged due to a processing error attributable to the Company; or
• Any other circumstance approved by the Company.

Submission of a refund request does not guarantee approval.

5. Refund Verification Requirements

No refund shall be processed solely on the basis of a customer request.

Where applicable, refund eligibility shall remain subject to:

• Compliance with the Terms & Conditions;
• Compliance with the Return, Replacement & Refund Policy;
• Receipt of the returned product by the Company;
• Inspection and verification of the returned product;
• Review of supporting evidence;
• Verification of payment records; and
• Approval by the Company.

For product-related claims, mandatory proof requirements, including unboxing-video requirements specified in the Terms & Conditions and Return Policy, shall continue to apply.

6. Refund Deductions

Where permitted by applicable law, the Company reserves the right to deduct any of the following amounts from an approved refund:

• Shipping charges;
• Courier charges;
• Return shipping charges;
• Return-to-Origin (RTO) charges;
• Handling charges;
• Packaging costs;
• Logistics costs;
• Payment gateway charges;
• Banking charges;
• Processing fees; and
• Any other actual expenses incurred by the Company in connection with the order.

No refund shall be issued for charges already consumed or incurred by the Company unless otherwise required by applicable law.

7. Non-Refundable Items and Transactions

The following may not be eligible for refunds:

• Digital products after delivery or activation;
• Subscription fees after activation;
• Service fees after commencement of services;
• Customized or personalized products;
• Non-returnable products;
• Promotional, clearance, liquidation, or final-sale items (except where required by law);
• Products that fail return eligibility requirements;
• Claims submitted without the required evidence and documentation; and
• Transactions identified as fraudulent, abusive, or in violation of the Terms & Conditions.

8. Refund Processing

Approved refunds shall generally be processed to the original payment method used for the transaction.

Refund timelines may vary depending on:

• Banks;
• Credit card issuers;
• UPI providers;
• Payment gateways;
• Financial institutions; or
• Other third-party service providers.

The Company shall not be responsible for delays caused by such third parties after the refund has been initiated.

9. Right to Reject Requests

The Company reserves the right to reject any cancellation or refund request where:

• The request violates this Policy;
• The customer fails to provide required information or evidence;
• The request is fraudulent, misleading, abusive, or unsupported;
• The customer breaches the Terms & Conditions; or
• The request otherwise fails verification.

10. Relationship with Other Policies

This Policy shall be read together with:

• Terms & Conditions;
• Shipping & Delivery Policy; and
• Return, Replacement & Refund Policy.

In the event of any inconsistency, the Terms & Conditions shall prevail to the extent permitted by applicable law.

11. Contact Us

For cancellation or refund-related assistance, please contact us through the contact details available on the Platform.